Customer Support

A detailed report sent to support@mypackbrain.com guarantees the fastest results

How to report an issue?

Step 1. Describe the situation & expectations

General description

Give your report a descriptive title and general description, so our support team can identify the problem from the very start
Descriptive title
Time of occurrence
Short description of the issue

Preconditions

Any pre-existing conditions that may influence or interfere with the performance?
Project details
User details
Specific features or rights
Other

Steps to reproduce

List a step-by-step sequence we need to recreate to see the issue
Go to....
Click on...
Check...
Other steps

Current Behaviour vs. Expected Result

Tell us what went wrong, and which final result you would like to achieve
Current behaviour
Expected behaviour

Step 2. Define your technical environment

System

Which system were you using?
Windows
MacOS
Android
iOS
Other

Browser

Which browser were you using?
Google Chrome
Mozilla Firefox
Apple Safari
Microsoft Edge
Other

Device

What kind of device were you using?
Desktop
Tablet
Mobile
Other

Product

Which product were you using?
Artwork Editor
Digital Asset Library
Translation Management
Project Management
Other

Step 3. Attach visuals and files

Screenshots or videos

Show us what you saw when the problem occured
Screenshots
Videos

Attachements

Attach any useful files or documents.
Database
Logs
Input files
Other