support

A detailed report sent to support@mypackbrain.com guarantees the fastest results

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Title

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Preconditions

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Steps to reproduce

Give your report a descriptive title, so our support team can identify the problem from the very start

Any pre-existing conditions that may influence or interfere with the performance? For example: other projects, admin rights, etc.

List a step-by-step sequence we need to recreate to see the issue.

1. Go to... , 2. Click on...

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Current Behaviour vs. Expected Result

Tell us what went wrong, and which final result you would like to achieve.

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System

Which system were you using?

Windows, Android, iOS

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Browser

Which browser were you using?

Google Chrome, Mozilla Firefox, Apple Safari, Microsoft Edge, Opera, etc.

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Device

Which device were you using?

Desktop, tablet, mobile

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Product

Which product version were you using?

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Screenshots

Show us what you saw when the problem occured

Attachments

Do you have database, logs, specific image or project that malfunctioned? Attach any useful files or documents.